Emote

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organisations. We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and their business worldwide. In Spain we are a Global Service Desk. We tailor IT related knowledge and services and assist every employee and business partners of our customers as an individual, by finding practical solutions to their IT problems. We are looking for a French-speaking First Line Analyst, fluent in English, to join our team at Computacenter in Spain. Your daily tasks will be: - Answering and support queries via tools, phone and email, keeping daily contact with our users calling from all over Europe - Resolving IT issues of our partners which can occur during office work - Documentation and logging of calls on the ticketing tool - Delegation of problems which cannot be resolved to the competent teams - Maintaining and improving customer satisfaction level - Communication with your direct team members and different departments What do we offer you? · Is an 80% remote position. · Shifts Rotation: 7am - 7pm M-F · Fully paid training. · Ticket Restaurant and Private health insurance with Sanitas (1100€ per year). · Career development and leadership program opportunities. · Free online language classes (GER, FRE, SPA & ENG). · An international environment where people support and respect each other. · Fast recruitment process Apply today or get in touch if you wish to receive more information!

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organisations. We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and their business worldwide. In Spain we are a Global Service Desk. We tailor IT related knowledge and services and assist every employee and business partners of our customers as an individual, by finding practical solutions to their IT problems. We are looking for a French-speaking First Line Analyst, fluent in English, to join our team at Computacenter in Spain. Your daily tasks will be: - Answering and support queries via tools, phone and email, keeping daily contact with our users calling from all over Europe - Resolving IT issues of our partners which can occur during office work - Documentation and logging of calls on the ticketing tool - Delegation of problems which cannot be resolved to the competent teams - Maintaining and improving customer satisfaction level - Communication with your direct team members and different departments What do we offer you? · Is an 80% remote position. · Shifts Rotation: 7am - 7pm M-F · Fully paid training. · Ticket Restaurant and Private health insurance with Sanitas (1100€ per year). · Career development and leadership program opportunities. · Free online language classes (GER, FRE, SPA & ENG). · An international environment where people support and respect each other. · Fast recruitment process Apply today or get in touch if you wish to receive more information!

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